Q: Please tell me about shipping costs.

A: Shipping charges within Japan are as follows.

Over ¥10,000: Free shipping Under ¥10,000: ¥1,200 nationwide

Click here for overseas shipping charges.

Flat rate: ¥2,500

 

Q: What is the estimated delivery time?

A: We will deliver it within 3-4 days. In some cases, it may take up to a week due to holidays or shipping issues. In that case, we will contact you by email.

 

Q: Can I check the delivery status after ordering?

A: We will contact you via email regarding shipping information after placing your order.

 

Q: If I purchase multiple items, can they be delivered at the same time?

A: If you would like multiple orders to be shipped at the same time, please let us know in the comments section when placing your order.

 

Q: Can I check the items I purchased?

A: You can check the purchased products from the purchase history on the member registration screen.

 

Q: What payment methods do you accept?

A: Click here to select the payment method for Cosa Nostra Online Store. ・Credit card payment ・Convenience store payment ・Bank transfer ・Rakuten Pay/PayPal ・Carrier payment

 

Q: Can you issue a receipt?

A: When ordering, please write in the comments section that you would like a receipt, and also let us know your address and proviso. It will be enclosed together with the product.

 

Q: Can I return or exchange the product?

A: Items purchased from the Cosa Nostra Online Store can be returned or exchanged within 7 days of receiving the item, with the shipping cost covered by the customer. As a general rule, returns and exchanges are limited to unused items. Please contact us via the inquiry form or by phone within 7 days after receiving the product. We cannot accept returns or exchanges due to the following reasons. ・We cannot accept worn items or items that have been corrected. ・In the case of a product that has been washed or cleaned ・In the case that accessories such as tags and packaging are not included ・In the case that the product does not match the image ・In the case that more than 7 days have passed since the product arrived ・In the case of a sale product ・In the case of a product purchased outside the Cosa Nostra Online Store *Products purchased in the Cosa Nostra Online Store cannot be exchanged or returned in-store. *If the product is defective or if you receive a different product than what you ordered, we will accept returns or exchanges at Cosa Nostra Online Store's expense, so please contact us via the inquiry form or by phone. *If the item to be exchanged is not in stock, we will refund the item price.

 

Q: Please tell me where to contact you.

A: Please contact us using the inquiry form on the Cosa Nostra Online Store or by phone. Contact form https://cosanostra-shop.myshopify.com/pages/Contact If you would like to contact us by phone, please call the number below Phone number: 03-3770-1122 Business hours: Monday to Friday 10:00 to 18:00 (excluding Saturdays, Sundays, holidays, year-end and New Year holidays, and Golden Week)

 

Q: Where is your store located?

A: You can view store information here. http://www.comt.co.jp/custom.html *Store closures and business hours may change due to measures against the new coronavirus. Please contact us directly by phone for the business hours of each store.

 

Q: Do I need to register as a member to purchase?

A: You can purchase without registering as a member. You can also purchase as a guest.

 

Q: Where can I change my membership registration information?

A: If you log in, you can check and edit your address to change your information.

 

Q: I forgot my password.

A: Please proceed to reset your password from here. Member Login > Click here if you have forgotten your password > Reset your password https://cosanostra-shop.myshopify.com/account/login

 

Q: Where can I check my favorite products?

A: If you log in, you can view the products you have added to your favorites from My Page.