Q: Please tell me about the shipping cost.

A: Japan domestic shipping cost is here.

¥ 10,000 or more: Free Shipping ¥ 10,000 less than: National uniform ¥ 1,200

Overseas shipping costs are here.

Said: ¥ 2,500

 

Q: What is the indication of the number of days?

A: We will deliver in 3 to 4 days. It may be about a week in the case of a holiday or for a convenience of transportation. In that case, we will contact you by email.

 

Q: Can I check the shipping status after ordering?

A: We will contact you by email after delivery.

 

Q: Can I deliver at the same time if you purchase multiple products?

A: If you have a request for multiple orders, please inform you in the comments field when ordering.

 

Q: Can I check the purchased product?

A: The product you purchased can be checked from the purchase history of the member registration screen.

 

Q: What kind of payment method do you have?

A: You can choose from here for a payment method in the Corthern Struttra Online Store. · Credit card payment · Convenience store payment · Bank transfer · Rakuten Pay · PayPal · Carrier payment

 

Q: Can I issue a receipt?

A: Please enter the address, the address, and the title, after filling in the comments field when ordering. We will enclose it with the product.

 

Q: Can I return or exchange?

A: The product purchased by the Corthern Sagura Online Store is possible for return / exchange within 7 days after arrival of the product. Returns and replacement will be limited to unused products as a rule. Contact us within 7 days after the product arrival or contact by phone. In addition, we can not accept return / exchange due to the following reasons. · It can not be received for wear products and corrected products. · For products that have been washed and cleaned · If there is no accessories for delivery, such as tags and packages · Different to the image · If you have more than 7 days after the product arrival, it will be more than 7 days after the arrival of the product, other than the sale product, the Cosano Sagra, Online store For products purchased in ※ Products purchased in the Corthern Sagura Online Store can not accept exchange and returns at the store. ※ If the product is a defective product, or if a product different from your order arrives, we will accept return / replacement at the burden of the Corthern Struttra Online Store, so it's a fee, but contact us form or phone Please contact us. ※ If there is no stock of the product to be replaced, we will refund the product price.

 

Q: Please tell me the contact information.

A: Please contact your Cossano Slako Online Store Form or call by phone. Contact Form https://cosanostra-shop.myshopify.com/pages/ Contact Us If you would like to contact us by phone Please call on the following number: 03-3770-1122 Hours: Monday-Gold 10: 00-18: 00 (Saturday, Sunday, public holidays, New Year, GW)

 

Q: Where is the store?

A: Store information can be viewed here. Mothhttp://www.comt.co.jp/custom.html※ There is a change in stores and change in opening hours by new coronavirus measures. Please contact us directly for each store's opening hours.

 

Q: Do you need to register for purchase?

A: You can purchase without membership. You can also purchase as a guest.

 

Q: Where can I change member registration information?

A: If you log in, check your address · You can change information by editing.

 

Q: I forgot my password.

A: Please proceed from here to password reset. Membership Login> If you forgot your password> Password resettlement https://cosanostra-shop.myshopify.com/account/login

 

Q: Where can I check your favorite product?

A: If you have logged in, you will find the products you have added more than My Page.